Client Service functions: • coordination of Client Services functions to be covered by specialists of the Documentation Team responsible for servicing the operational needs of clients and acting as the first point of contact for clients and liaising them with various Operations teams of the Bank • coverage of Client Service function by handling day-to-day queries across clients’ depo accounts related to settlements, corporate actions processing, billing, escalation of operational queries to proper teams within Custody Operations responsible for completion • consulting Process optimization, technology enhancements: • improving the technology/core Custody system and procedures in the area to make business flows more efficient and manageable • definition and formulation of business requirements for enhancements in the Custody system, effect user testing and work with developers to implement such enhancements Documentations area operational oversight: • working with client teams explaining the documentation requirements for securities account opening in Russia • reviewing the establishment documents of nonresidents, consulting clients on the best way to correct the documents in case any corrections are required • opening, closure clients' accounts in the local Custody system • contacting Russian companies-Issuers on matters related to tax exemption offered as a service for non-resident clients • monitoring timeliness and accuracy of documentation-related tasks executed by the staff People management functions: • hiring, development and retention • ensuring employees are engaged through consistent and transparent communication Participation in/leading weekly regional online meetings representing Russian Operations, presenting to the regional Management and representatives of Operations teams from different countries the following topics impacting local and global operational processes: • regulatory changes • new projects • KPIs • business initiatives Achievements: • Initiated and successfully held presentation to the Client Service Teams in London and Bournemouth offices of J.P.Morgan regarding nonresident account opening documentation peculiarities that sped up the process of the account opening 2-3 times • Organized and coordinated KYC remediation process with J.P.Morgan Client Service Teams for more than 500 nonresident clients to meet the requirements of Russian legislation that reduced regulatory risks and increased the percentage of nonresidents successful participation in the Russian COAC events • Actively participated in the project of nonresident clients transition to a new depo account structure that made the business process efficient, led to cost cutting and number of clients increase by 20% Depository Accounting, Methodology, Risk and Control: • depository accounting and static data maintenance • preparation of regulatory reporting • control functions, procedures preparation and update • billing • definition and formulation of business requirements for enhancements in the Custody system, effect user testing and work with developers to implement such enhancements Achievements: • Fully automated Billing module in the Custody system that made the service efficient and led to capacity reduction by 3 times

1. Accounting of GKO-OFZ operations. 2. Accounting of shares, corporate bonds, municipal bonds operations. 3. Accounting of eurobonds operations. 4. Analytical accounting. 5. Securities internal accounting registers management. 6. Securities operations documentation (agreements, confirmations, payment instructions). 7. REPO operations accounting. 8. Reporting to FSFM, forms 020, 1100. 9. Client deals registration.

1. Accounting of GKO-OFZ operations, fiscal accounting. 2. Accounting of shares, corporate bonds, municipal bonds operations. 3. Accounting of eurobonds operations, fiscal accounting. 4. Analytical accounting.

Institute of Business in Civil Engineering and Project Management, Investment management

NAUFOR

KPG Training Center

FSFM

FSFM