L2 technical support specialist

Job Title: L2 technical support specialist

Employer: Callgear DMCC

Location: Dubai, Jumeirah Lake Towers

Job Type: Full-Time

Salary: Basic salary 6.000-7.000 AED + bonuses after probation period.

About Us:

Callgear is at the cutting edge of communication technology, providing solutions for efficient communications and advertising. We connect UAE companies with a cloud based phone system and provide communication services that make their business processes transparent and controllable, help them identify and solve problems in sales and increase income.

More about us here: callgear.ae

Role Summary:

As a L2 technical support specialist, you will be responsible for providing advanced technical support and troubleshooting services for Callgear’s products and services. The main challenge is to act as an escalation point for L1 support, taking ownership of more complex customer issues and ensuring timely resolution.

Key Responsibilities:

• Analysis, assessment and troubleshooting for escalated complex issues from L1 support.

• Diagnostics and troubleshooting challenges related to software, integrations, API and databases.

• Collaborating with development and engineering teams to investigate complex incidents.

• Configuration, testing and support of internal systems and services.

• Creating and maintaining complete documentation of internal troubleshooting documentation (detected errors, solutions and manuals) and technical knowledge base articles.

Required Skills and Qualifications:

• Experience in L2 technical support.

• In-depth knowledge of servers, databases (SQL), API and network protocols.

• Experience working with Linux and Windows.

• Experience with monitoring and logging systems (for example, Grafana, Kibana, Zabbix).

• Understanding the principles of the REST API and experience working with Postman.

• Ability to analyze logs, detect errors and propose solutions.

Required language skills:

• English: Upper intermediate+ (required)

• Russian (preferred)

What We Offer:

• Competitive compensation: Basic salary plus monthly and quarterly commissions.

• Full support benefits: UAE resident visa and corporate health insurance.

• Comfortable workplace and friendly atmosphere in the office.

• Professional development and growth opportunities.

If you’re ready to be part of an exciting journey with CallGear and contribute to the success of businesses across the UAE and beyond, apply now!