Head of Retention (iGaming)

We are a dynamic product company with a rich history in the online entertainment industry. Our mission is to deliver top level casino and betting products that not only meet, but also exceed the expectations of both players and partners.

Today, our company proudly covers well-known casino brands such as N1 Casino, N1 Bet, Slot Hunter and Joo Casino, along with betting and affiliate programs. We operate under respected licenses from Malta and Curaçao, as well as country licenses, and are actively expanding our projects in Nigeria, Serbia and Greece with 'white' licenses.

Our company cooperates with TIER 1 countries, including Germany, Austria, Australia, Netherlands, Norway and Canada, as well as with Tier 2 and Tier 3 markets. We handle all types of traffic: SEO and PPC, as well as welcome platforms such as Facebook, TikTok, Twitch and more.

With a dedicated team of over 350 employees, our main offices are strategically located in Georgia (Tbilisi), Malta, Poland (Warsaw, Poznan), Serbia, Bulgaria, Belarus and Greece, positioning us at the center of innovation and excellence in the online gaming world.

Management:

CEO of local projects.

Main Responsibilities:

• Develop and implement retention strategies to strengthen customer loyalty.

• Use CRM tools to segment audiences and conduct targeted campaigns.

• Analyze data to identify trends and insights that contribute to improving customer retention.

• Collaborate with marketing and product teams to enhance the customer experience.

• Conduct campaigns aimed at retaining existing customers.

• Monitor key performance indicators related to customer retention.

Requirements:

• Experience in a similar position in the gambling industry (minimum 5 years) with target markets (Serbia, Nigeria, Greece).

• Outstanding analytical abilities and effective data interpretation skills.

• Good English skills, Russian is highly desirable

• Excellent communication and leadership qualities.

• A proven track record of developing successful retention strategies.

• Experience in managing teams and maintaining a high level of employee motivation.

• Knowledge of legislation and compliance standards in the gambling sector.

Working Conditions:

• Hybrid or fully remote format with possible business trips.

• Flexible schedule and the possibility of remote work.

• Covering of private medical insurance.

• Additional day off and sick days.

• Compensation for sports programs.

• Free English lessons with a native speaker.