ITMS Technical Representative (Uganda)

The ITMS Technical Representative will serve as the main technical liaison for the ITMS project in Uganda, ensuring effective implementation, operation, and support of ITMS technology solutions.

Key responsibilities:

• technical support and Implementation;

• oversee deployment and configuration of ITMS solutions:

• provide technical support and troubleshoot issues.

Client engagement:

• serve as the primary contact for technical queries;

• supervise after training sessions and assist in gathering of stakeholders feedback for local product development team.

Project management:

• collaborate with the Project Manager on deliverables;

• monitor project timelines and maintain documentation;

• be an advisor for the local on-field teams on installation, calibration, setting up tasks (as internal teams, as for subcontractor).

Quality assurance:

• conduct system checks and audits:

• recommend enhancements for reliability and security.

Stakeholder coordination:

• coordinate with local teams, vendors, and international ITMS teams.

Educational background:

• bachelor’s degree in computer science, IT, or related field.

Technical expertise:

• proficient in IT systems deployment, networking, and troubleshooting;

• knowledge of database management and cloud technologies.

Professional experience:

• minimum 3 years in technical roles, preferably in IT projects.

Soft skills:

• strong communication, organizational, and problem-solving skills.

Additional requirements:

• willingness to travel within Uganda;

• fluency in English.

Performance indicators:

• timeliness in resolving issues;

• client satisfaction scores;

• adherence to project deadlines;

• quality of technical documentation.